Refund Policy – Rad Air Care US
Last updated: May 5, 2025
In accordance with California CSLB guidelines
At Rad Air Care US, we strive to provide high-quality heating, ventilation, and air conditioning (HVAC) services in full compliance with California law, including regulations set by the Contractors State License Board (CSLB).
Right to Cancel (Under CSLB Law)
Per CSLB regulations and California Business & Professions Code §7159, you have the right to cancel any contract for services valued over $25 within three (3) business days of signing, without any penalty or obligation, provided the agreement was signed at your home or off business premises.
To cancel, please submit a written request to:
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📧 Email: info@radaircareus.com
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📬 Mail: Rad Air Care US, 2157 Main St Apt 207, Santa Clara, CA 95050
Refund Eligibility (Outside 3-day Cooling-Off)
Refunds may be considered beyond the 3-day window in the following situations:
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Services were not rendered as agreed in the signed work order
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Equipment installed was defective and not repaired or replaced
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There was a material breach of contract by our company
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The work is found non-compliant with CSLB construction standards and not corrected within a reasonable time
Non-Refundable Situations
The following are not eligible for refunds:
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Customer changed mind after work completion
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Customer failed to allow service access on scheduled date
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Damage or malfunction caused by third-party tampering
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Delay due to circumstances outside our control (e.g., weather, permit delays)
How to Submit a Complaint
If you believe your HVAC service issue qualifies for a refund and has not been resolved to your satisfaction, you may file a formal complaint with the California Contractors State License Board (CSLB).
To begin the process, visit the CSLB website:
CSLB handles complaints regarding licensed contractors, contract disputes, unfulfilled agreements, poor workmanship, and violations of California contractor law.
Refund Process
If a refund is approved, it will be processed within 10 business days via your original method of payment. A confirmation email will be sent to you.
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